No Technical Reason for Mobile Data to Expire, Says Diko

Chairperson of Parliament’s Portfolio Committee on Communications and Digital Technologies. Khusela Diko, has argued that there is no technical reason why mobile data should expire for South African consumers. Renewing calls for fairer treatment of mobile users across the country.

Speaking during discussions on digital connectivity and consumer rights. Diko said the current practice of data expiry places an unnecessary burden on consumers. Many of whom struggle with the high cost of mobile data. She maintained that once data has been purchased, it should remain available until it has been fully used.

According to Diko, advances in technology mean that there is no valid technical justification for data to expire after a set period. She emphasized that telecommunications companies have the capacity to allow consumers to keep unused data without facing technical limitations.

The issue of data expiry has long been debated in South Africa. Where many consumers believe they lose money when unused data bundles expire before they can be fully utilized. Consumer rights groups have also argued that customers should receive the full value of the services they purchase.

It was stated by Diko that consumers deserve policies that protect their interests rather than disadvantage them. She added that stronger oversight of the telecommunications sector is needed to ensure that fair practices are adopted by mobile network operators.

The matter has been raised repeatedly in Parliament as lawmakers continue to seek ways of reducing the financial burden on households. It was emphasized that affordable internet access remains essential for education, business, and communication in an increasingly digital society.

Industry stakeholders are expected to engage with Parliament on possible reforms that could reshape the country’s data policies. Recommendations will be considered before any legislative or regulatory changes are introduced. Any proposed amendments will be evaluated alongside existing regulations governing the telecommunications sector.

Consumer organisations have welcomed the discussion. It reflects the concerns of millions of South Africans who rely on prepaid mobile data. Customers should not lose data that has already been paid for, regardless of how long it takes to use it.

Mobile network operators have previously argued that data pricing and validity periods are influenced by business models and regulatory requirements. These explanations continue to be questioned by policymakers who insist that consumer protection must remain a priority.

As discussions continue, pressure is expected to grow on the telecommunications industry to review its policies. The concerns have been acknowledged by lawmakers, and further engagement is expected in the coming months.

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